Refund Policy

Last updated 22 October 2026

Gan Premium is an annual subscription, sold through Stripe as merchant of record. Change your mind in the first 14 days and you get your money back. After that you can still cancel whenever you like, but we don’t refund time you’ve already paid for.

Your 14-day right to cancel

You have 14 days from the day you subscribe to cancel for any reason. Email help@ganfar.co.uk and say you’re cancelling, or contact Stripe’s customer support using the link in your receipt. You get a full refund, including any VAT, to the card you paid with, within 14 days of the cancellation reaching us or Stripe.

When you subscribe you ask for Premium to start straight away. If you then cancel inside the 14 days, the law lets the seller keep a fair amount for the time you used it. We don’t ask for it: you get the full price back.

Cancelling after 14 days

• You can cancel at any time from the Stripe customer portal, linked on your Account page.
• Cancelling stops the next renewal. You keep Premium until the end of the period you already paid for. No partial refunds are given for unused time.
• Stripe emails you before each renewal so you can cancel in advance if you wish.

Gift vouchers

Gift codes can be refunded in full within 14 days of buying, as long as the code has not been used. The rules, including the voucher fees, are in the gift voucher section of our Terms.

Your legal rights

This policy does not affect your statutory rights. If the service is not provided with reasonable care and skill, or does not match its description, you may be entitled to a repair, price reduction or refund under the Consumer Rights Act 2015 (or the law where you live). If we charge you in error, or you are charged after cancelling correctly, contact us and we will put it right.

Contact

help@ganfar.co.uk